Return and Refund Policy

All Sales are negotiated and willingly accepted. We take great care in providing Premium Dry Firewood Imported from Namibia. If you are not satisfied with your purchase/product, please inform us at houtwolfie@gmail.com and we will respond accordingly:

Our Policy consist of:

We will negotiate a buyback of our bags of Wood that has not been used.

We will negotiate a swop if the customer requests within 2-3 days.

Customers must provide a valid reason for their return/swop request.

All Refunds will be EFT payments into the verified customer's account.